effective from 16th april 2022
Our privacy policy sets out how we use and protect any information that you give us when you use this website. We wish to ensure that all our website visitors feel safe when browsing our website and we are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with our privacy statement.
Please see our full privacy policy statement below:
who are we?
Fikr Unlimited Ltd is a company registered in England, with company number 13923851. Our registered address is at 167-169 Great Portland Street, London W1W 5PF. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.
This privacy policy sets out how Fikr Unlimited Ltd collects, uses, discloses, stores and protects any information that you give us when you use this website.
We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.
We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact Ghada Abdelshafei, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact them using the details set out above.
We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.
We may update this privacy notice from time to time. This version was last updated on April 16, 2022.
what information do we collect?
We collect or receive personal information from you via our website, contact forms, or brand pages on social media or otherwise. We only collect data that you give us to us directly (e.g. when you contact us). What information we collect from you depends on the interaction you have with our company.
We collect your details via the following methods:
- when you fill a form on our website.
- when you make an enquiry over the telephone.
- when you make an enquiry through email.
When you contact us on our site via the telephone, or via email, we collect the information you give us. This always includes your name and email address. If you allow, we also collect postal address, phone number. We use this information to be able to respond to your query. We may also ask you for information when you report a problem with the website. If you contact us, we may keep a record of that correspondence. If you telephone us, we may keep recordings of the call for training, fraud prevention, servicing your account and regulatory consent.
In order to offer a complete service we will also store data and records from any interaction with our customer services team. We may refer to these at a later date to improve the website and your experience as a customer. As with all the data we store we will keep these records securely.
cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Using cookies, tracking pixels and similar technologies are standard practice across websites, applications and email and are privacy/gdpr compliant when used correctly. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We also request consent to use cookies via a pop up when you visit our website for the first time, or if we do not recognise your browser. This may prevent you from taking full advantage of the website. for more information about cookies, please visit www.allaboutcookies.org.
keeping your data
We keep all personal information we have for as long as you have an account with us or as long as we need to provide our services. We are under obligation to keep all transactional data for 6 years. We may keep it longer than this if we still require it for trend analysis and reporting unless you request for it to be deleted. Upon request we can remove your account from our systems but we will still need to keep all transactional data until the 6 years is up. we keep your personal data until you request your data to be removed from our marketing database.
who has access to your personal information?
We do not share your details with any third parties, except if we are legally obligated to, in which case, we may also share your personal information with governmental and law enforcement agencies.
links to other websites
Our website may contain links to other websites of interest. however, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
controlling your personal data
Under the gdpr, your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
To enquire about any of the above, you can get hold of us in any of the following ways:
by phoning us on +44 20 3239 4020; or
by e-mailing us at hello@fikrunlimited.com
We strive to protect your data and use it only as discussed in this policy. If for any reason you have a complaint on how we have managed your data please get in contact with our customer service team. If they are unable to resolve your issue, you may also get in contact with the information commissioner’s office (ico): https://ico.org.uk